Please follow these steps to install and activate Tracks Pro on your site:
Note: Tracks Pro is a plugin that works together with the Tracks theme. Please make sure you install and activate first to use Tracks Pro.
- Visit the Plugins menu in your admin dashboard
- Click the Add New button at the top of the screen
- Click the Upload Plugin button at the top of the screen
- Click the Choose File button and select the tracks-pro.zip file you received after your purchase
- Click the Install Now button
- Once the page reloads, click the Activate Plugin link to activate Tracks Pro
Tracks Pro has now been activated on your site.
Now that Tracks Pro has been installed and activated on your site, please follow this tutorial to activate your license key: How to Activate Your License
If you don't find a solution here, please contact us through the Priority Support page.
I get an error message when I upload Tracks Pro
If you received the following message, this is due to uploading Tracks Pro through the Themes menu:
"The package could not be installed. The theme is missing the style.css stylesheet."
Tracks Pro should be uploaded through the Plugins menu as described in the steps above.
As a plugin, you don't have to worry about any of the issues that come with switching themes. All of the features will be added automatically without disrupting your site.
I don't have a "zipped" version of Tracks Pro
Some browsers, Safari in particular, will automatically unzip the "tracks-pro.zip" file and leave you with an "tracks-pro" folder.
To rezip, right-click the "tracks-pro" folder and click the "Compress tracks-pro" option. This will create a new tracks-pro.zip file you can upload.
I never received a copy of Tracks Pro
Please check your spam folder for an email titled, "Tracks Pro Download & Instructions". There will be a download link at the beginning of that email.
If the email is not present in your inbox or spam folder, please contact us through the Priority Support page.